Terms of service

1. Product Return Policy

Customers may request a return within 5 days of delivery.
The product must be unused, undamaged, and in its original packaging.
The product should be returned with all original accessories, tags, and documentation, where applicable.
Customized, personalized, or made-to-order products may not be eligible for return unless they arrive damaged or defective.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact Rani Decor within 5 days of delivery with clear photos/videos of the product and packaging.

After verification, Rani Decor may provide a replacement, repair, or refund, as applicable.

3. Return Shipping

For approved returns due to a damaged, defective, or incorrect product, return-shipping arrangements will be handled according to Rani Decor's return process. For other returns, return shipping may be the customer's responsibility.

4. Refund Policy

Approved refunds will be processed after the returned product is received and inspected. The refund will be made through the applicable original payment method or another agreed method.

5. Order Cancellation

Cancellation requests should be submitted as soon as possible. Orders that have already entered production, customization, or dispatch may not be cancellable.

6. Product Variations

As many Rani Decor products are handcrafted, minor variations in wood grain, colour, texture, and finish may occur. These natural variations are not considered manufacturing defects.